According to the information provided by EiTB, the managing director of the Agency Navarra for the Autonomy and Development of People, Inés Francés, advanced the news on 9 April and reported that they collaborated with Osasunbidea and the Spanish Government delegation in Navarra. French said: “The goal is to provide the last farewell despite being in lockdown. Having a family member next to you can soften that hard final moment.”

In the Beroiz family of Zarautz they experienced such a situation, the father died alone and the newspaper Berria gathered what happened. In the Santa Ana residence of Zarautz his father died with COVID-19 in a short time. They couldn't accompany him in the last few days, and that was the worst thing they did. A relative told the newspaper Berria: “The hardest thing has been not being able to greet my father.” They were offered the possibility of seeing the corpse, in a special suit, about two meters away, committing to comply with the quarantine. The relatives decided not to see it that way. The mother is also in the residence and has also tested positive for coronavirus. He's in lockdown. The family member says: “Now it scares us to think that the mother will also die alone.”

Mother can't see her

A few days ago, a member of the association of relatives of residents of Bizkaia Babes Aldeko Reason Social spoke with ARGIA, who told the experience he is living with his mother. He refused to give his real name and surname, as well as his home. Her family member's biggest concern was the impossibility of visiting her mother and denouncing the non-activation of protocols related to technology. In the following lines you have a complete passage in the following link:

Amaia lives very close to her mother's home, but now she can't go. You would like more information about your mother or put in place ways to get in touch with her. In two weeks she was sent a picture on 31 March and she talked to the nurse as she always did once every two weeks. Moreover, it receives, like all other relatives, general information not about the mother but about this special situation. She could not have a conversation with her mother about videoconferencing because of her illness, but Amaia believes that the residence should ask her relatives how they want the communication to take place in the following days: “I haven’t been asked how I want to relate to my mother. Call on the phone and you will surely be cared for by the psychologist or social worker of the team and will tell you that your mother is OK and that everything is OK. It's her word, but I don't see my mother or what's in general. I've seen my mother in the picture, but I don't know if she's taken out of bed every day, for example. Maybe I'd call him over the phone and talk to my mother, even though she wouldn't respond. In some cases, psychologists are indicating which residents have a great need to communicate with the family. Who is going to set criteria for communicating with our relatives, psychologists, directors of the residence?” According to Amaia, the address of the residence has not organized a communication plan for this special situation, so that the family member who gives the most care, manages to maintain a closer relationship with the family member. “I know almost all the workers and who is full of work I cannot tell you that now I want a video conference with my mother. They're overflowing. They had to organize and make it available to the worker. They’re doing it at other locations.”