From a young age he fears the dentist, Ainhoa must go very mentalized to the dentist and leave without a doubt. Two weeks ago he was in the Osasunbidea Oral Health Section and was not satisfied: “I had many questions, but they only gave me five minutes.” He wants to talk about what happened but doesn't want to give a surname.

Request an appointment at the outpatient clinic Conde Oliveto of Pamplona for “severe” headache. They met him before they expected: “They asked me for an appointment and gave me two weeks, I had heard that much more needs to be done.” However, he said it was “hard”: “I had my mouth swollen and had a lot of pain, I could not sleep.”

After waiting for two weeks, he said that there were only about fifteen minutes with the dentist: “He asked me for an X-ray because they had to explain the problem, look at the tile and remove me.” Two weeks later she was scheduled for readiography and to be with the dentist.

“The dentist taught me the X-ray and gave me a paper to sign: ‘Sign here and you will be sent a letter to remove the tile’,” he says. They gave him no explanations and after five minutes he was out. It refers to the document in which it was stated that surgery allowed the removal of sunrises. In the document there is a phrase in capital letters: “In case of doubt about the document consult with the dentist with peace of mind”.

He also denounces that they asked him to sign “fast”: “I didn’t know what it was, but I was nervous and they were looking at me. Many times we sign things without thinking about pressure, but then doubts arise.”

The document states that the signatory understands the intervention they are going to make: “I only know that I will be removed from the tile, but I do not know the risks”. He adds that they also gave him the opportunity to take out another one: “They told me if I wanted to take the top off, and when I asked them if it was necessary, they told me no.” Since he did not have much information, he has only decided to remove the one that gives him pain: “I find it irresponsible that I have to make such a decision.”

The document also says that the patient had time to ask how many questions he wanted: “As they did everything so quickly, I hardly had time to ask, it was a five-minute consultation.” He also complains that he has not been told the risks: “He puts the risks on the other side of the document, but I would be grateful for dentists because some are serious.”

In general, the signing of the document indicates that the process has been correctly explained to the patient, but notes that it is “impossible” to give a good explanation in five minutes. He adds that he is “nervous” and “scared” by the intervention and they tell him that there is a waiting list of three months. “Meanwhile, I haven’t been given anything to calm the pain.”