San Sebastian City Hall is based on weather forecasts to decide whether or not to open the La Sirena hostel. According to Euskalmet, they open the doors of the refuge when there is a risk of freezing on the coast, even when there are minimum temperatures. However, the Citizen Care Network denounces that the criteria are arbitrary, as the Network member, Garazi Montuschi, has informed Naiz that they do not know exactly what the minimum temperatures are according to the City Hall, since for a few days of 4 and 2 degrees the hostel has not opened.

In the face of the cold of recent days, the doors of the shelter were opened on 18 January and remained open for eight days until 26 service was suspended. Faced with the inability to understand the closure of the hostel, the Citizen Care Network convened last day 27 a concentration to demand what the agent is doing from behind in relation to the closure: keep the hostel open throughout the winter so that homeless people can harbor it. The following day the reason for the closure was known, lifting dust.

The statements of Garikoitz Agote, director of the Social Work of San Sebastian, in the program Hoy por Hoy San Sebastián de la Cadena SER, revealed the reason for the interruption of the service of the hostel on Thursday. Euskalmet predicted a temperature of between 1 and 2 degrees over the weekend, but a group of tourists respected a prior reservation. Theoretically, during the winter, the hostel is dedicated "exclusively" to housing people living on the street. In this case, however, tourists have imposed themselves on the homeless. Agote has considered "an exception" the respect to this reservation, noting that there have been several technical reasons that have led to this decision, for reasons of coexistence; he has pointed out the "disruptive attitude" of people living on the street and who consume drugs and the possible situation of insecurity that can occur as a cause of service interruption to people living on the street. Sos Racism has transcribed the interview that can be read in full on its website.

According to SOS Racism, the City Hall has another solution to these situations. He notes that "these tourists, about 30, can be relocated in other resources" and refers to the hostel UBA. In the same vein Naiz Montusch said: "In winter the residence La Sirena should be reserved exclusively for these people, as the City Hall has other services, other resources. Otherwise, the City Hall may pay a private pension in an extremely serious situation."