The neighbours of Hell have explained that, prior to the arrival of the ambulance, ten Ertzaintza vehicles have reached the bottom of the house and the armed police have entered the neighborhood violently. "The Ertzaintza had weapons in her hands, aiming at our windows," explains Infernua Alto. In the "excuse" of the outbreak they report that all the neighbors have come out one by one, pushing and identifying everyone. The following explains that all houses have been explored without judicial authorization. Moreover, they note that the police have spent two or three hours in the homes of the neighborhood members in an "illegal operation" outside the outbreak.

Neighbours have shown willingness to work together to care for the indigent, according to Infernua Bizirik, but rejecting any help denounces that the Police has become aggressive and has broken many things. In the end, the person who has suffered the outbreak is transferred by ambulance to the hospital.

Thus, the neighbors of the Hell district denounce the unbridled attitude of the Ertzaintza. On the one hand, they have not collaborated in the management of the situation and, on the other, they have illegally inspected all the houses in the neighborhood and have carried out identifications.